It is important to remember that while their need for government information may be greater, disabled people are likely to have more limited access than average to that information. This may be for financial reasons; because of limited mobility; or because absorbing information is more difficult or tiring than for others.

Many disabled people do not have access to personal computers. They may use libraries and other public facilities for email and internet use. They may not use computers at all (Ofcom 2007, The Consumer Experience 2007: Telecoms, Internet and Digital Broadcasting).

The way in which most people constantly absorb a wide range of information - from radio, television, newspapers, advertising and the internet and discussions at work - may be out of the reach of some disabled people. Some or all of these channels may be inaccessible to them.

People who have hearing or visual impairments, learning disabilities, dexterity or literacy problems (such as dyslexia) are the most likely to have difficulty accessing information in standard formats.

People who may need information in a variety of formats include:

For practical tips, visit the top tips section of this guidance.

For other information resources, go to the resources section of this guidance.