Improving Information for Disabled People

Supporting public services to produce better information for disabled people

High quality public services should be inclusive and accessible. An essential part of this is good quality information. The Office for Disability Issues' Improving Information project looks at how disabled people's access to information on public services can be improved.

The ODI is working closely with disabled people, disability organisations and the public sector to make this happen.

Five core information principles

ODI has developed five core information principles. These principles are essential to make sure that services and information are designed and delivered to a high standard:

• Ensure that disabled people are involved from the start
• Provide information through a range of channels and formats
• Ensure your information meets users' needs
• Clearly signpost other services
• Always define responsibility for information provision

Get more information on putting the five principles into practice by reading `Five principles for producing better information for disabled people':

• Five principles for producing better information for disabled people - full guide (1.16MB, 38 Pages)
  • Foreword - Five principles for producing better information for disabled people (PDF, 390KB, 5 pages)
  • Main report - Five principles for producing better information for disabled people (PDF, 586 KB, 18 pages)
  • Appendices - Five principles for producing better information for disabled people (PDF, 279 KB, 15 pages)
• Five principles for producing better information for disabled people guide - easy-read (1MB, 30 Pages)
• Five principles for producing better information for disabled people guide - full guide - Welsh (1MB, 40 Pages)
  • Welsh - Foreword - Five principles for producing better information for disabled people (PDF, 390KB, 7 pages)
  • Welsh - Main report - Five principles for producing better information for disabled people (PDF, 586 KB, 18 pages)
  • Welsh - Appendices - Five principles for producing better information for disabled people (PDF, 279 KB, 15 pages)
• Five principles for producing better information for disabled people - full guide - RTF (239KB, 36 Pages)

If you'd like to know more, please email Office for Disability Issues.

Next steps...

The ODI is working with four local authorities to develop the five principles identified in the guide and look at how to improve information for disabled people at a local level.
The ODI is also working with partner organisations, government departments and disabled people to take forward recommendations in the `Improving Information for Disabled People' report.

Background

The `Five principles for producing better information for disabled people' guide came from the first part of the ODI's Improving Information project. The ODI  looked at how disabled people get information about public services, what they think of it, and how to improve it. The report `Improving Information for Disabled People' contains the findings from this work.

Read the `Improving Information for Disabled People' report:

• Improving Information for Disabled People - full report (1.19MB, 50 pages)
  • Executive summary - Improving Information for Disabled People (PDF, 495KB, 8 pages)
  • Main report - Improving Information for Disabled People (PDF, 594KB, 9 pages)
  • Appendices - Improving Information for Disabled People (PDF, 340KB, 23 pages)
• Improving Information for Disabled People report - easy-read (2.01MB, 49 pages)
• Improving Information for Disabled People report - RTF  (508KB, 38 pages)
• Audio (for audio on CD contact Office for Disability Issues)
• Welsh - Improving Information for Disabled People - full report (955KB, 52 pages)
  • Welsh - Executive summary - Improving Information for Disabled People (PDF, 399KB, 9 pages)
  • Welsh - Main report - Improving Information for Disabled People (PDF, 449KB, 19 pages)
  • Welsh - Appendices - Improving Information for Disabled People (PDF, 228KB, 21 pages)

This project was established in collaboration with all government departments.  The current project board includes members from the Department of Health, the Department for Work and Pensions, Communities and Local Government and the Department for Education and Skills, as well as members from organisations of and for disabled people. The project is also in touch with a `virtual interest group' of organisations and individuals who wish to contribute to the current work..

If you'd like to know more, please email Office for Disability Issues.